Refund and Returns Policy
Effective Date: January 3, 2025

At FreshPariz, customer satisfaction is at the core of what we do. We understand that sometimes a return or refund may be necessary, and we aim to make this process as smooth as possible. This Refund and Returns Policy outlines the terms and conditions for returning items purchased from FreshPariz.

1. Eligibility for Returns

We accept returns for items that meet the following criteria:

  • The product is unused, in its original condition, and includes all original packaging and tags.
  • Returns are initiated within 30 days of the delivery date.
  • A valid proof of purchase, such as an order confirmation or receipt, is provided.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Personalized or custom-made products.
  • Perishable items, including food or flowers.
  • Clearance or final-sale products.
  • Opened or used hygiene-related items, such as toiletries or bedding.

If you have any doubts about the eligibility of your item, please contact us before initiating a return.

3. Refund Process

After we receive and inspect your returned item, we will notify you about the status of your refund.

  • Approved Refunds: Refunds will be processed to your original payment method within 7-10 business days.
  • Partial Refunds: May be issued for items that are not returned in their original condition or are missing parts.

Shipping costs are non-refundable unless the return is due to an error on our part, such as a defective or incorrect item.

4. Exchanges

If you wish to exchange an item for a different size, color, or variation, please contact us within 30 days of receiving your order. Exchanges are subject to product availability and must meet the same eligibility requirements as returns.

5. Return Shipping

  • Customers are responsible for covering the cost of return shipping unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping method to ensure your return is received safely.

Return items to:
FreshPariz Returns Department
18460 Us 441 Hwy, Mount Dora, Florida

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide the following:

  • A description of the issue.
  • Photos of the damaged item and packaging.

We will work with you to resolve the issue promptly, offering a replacement, exchange, or full refund as appropriate.

7. Contact Us

For assistance with returns, refunds, or exchanges, please reach out to us:

Thank you for choosing FreshPariz. We are committed to providing a hassle-free return experience and ensuring your satisfaction with every purchase.