Shipping Policy
Effective Date: January 3, 2025

At FreshPariz, we aim to provide reliable and efficient shipping services to ensure your orders arrive promptly and in excellent condition. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased through FreshPariz.

1. Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer the following shipping options to suit your needs:

  • Standard Shipping: Estimated delivery within 3-7 business days for domestic orders.
  • Expedited Shipping: Delivery within 1-3 business days for domestic orders.
  • International Shipping: Delivery times vary depending on the destination country and selected shipping method.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.

3. Shipping Costs

  • Shipping fees are calculated based on the weight, size, and destination of your order.
  • Free shipping promotions may apply for orders exceeding a specific amount, as advertised on our website.

4. Order Tracking

  • Once your order is shipped, you will receive an email with tracking information.
  • You can use the tracking number provided to monitor the progress of your shipment through the carrier’s website.

5. Delivery Address

  • It is the customer’s responsibility to provide accurate and complete shipping information.
  • FreshPariz is not liable for delays, lost shipments, or additional fees caused by incorrect or incomplete addresses.

6. International Shipping

  • Customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.
  • Customs clearance may delay delivery times, which are beyond the control of FreshPariz.

7. Lost, Damaged, or Delayed Shipments

If your order is lost, delayed, or arrives damaged, please contact us within 48 hours of the expected or actual delivery date. Provide the following:

  • Your order number.
  • Photos of the damaged product and packaging (if applicable).
  • A description of the issue.

We will work with the shipping carrier to resolve the issue promptly and offer a replacement, refund, or other suitable resolution.

8. Return to Sender and Redelivery

  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, we will contact you to arrange redelivery. Additional shipping charges may apply.
  • If you choose not to have the package reshipped, a refund for the product value (excluding shipping costs) will be issued.

9. Contact Us

For any shipping-related inquiries or issues, please contact us:

Thank you for choosing FreshPariz. We are dedicated to ensuring your orders are delivered safely and efficiently, providing you with the best possible shopping experience.